A CALLER to MyEG Services Bhd (MyEG) expressed frustration about the long time she was put on hold when calling its service centre, which led to higher mobile phone charges.
The caller, who wished to be known only as Saleysah, said was put on hold for 15 to 20 minutes when calling MyEG, and this was charged to her bill.
“The phone bill I received for this month was ridiculous just because I was put on hold by the operator. I hope MyEG can solve this problem as I need to speak with an officer regarding the renewal of my employees’ visa.
“It would be better to speak with an officer because I need to ask questions regarding the documents.”
She said she called MyEG to get connected to its immigration line, but was put on hold numerous times.
Checks by Actionline proved that calls were put on hold for a long time before being directed to the immigration line.
A MyEG spokesman said its customer service department had been receiving a high volume of calls.
She advised the public to use alternative forms of contact, which are available online.
People can use Live Chat at chat.myeg.com.my, email (firstname.lastname@example.org), and social platforms, such as Facebook and Twitter, by searching the MyeG tag for inquiries.